Terms and Conditions
A non-refundable deposit is required for all reservations.
The deposit for personal retreat guests is the first-night lodging/food for each person.
The deposit for those attending a workshop is the full lodging/food amount or 100% of the day workshop fee. Deposits are non-refundable.
For personal retreat guests, any outstanding balance is due upon arrival.
With cancellation notice of at least seven days, we will issue a credit voucher (good for one year) for the amount of your deposit less a $25 processing fee.
If you cancel less than seven days in advance, your deposit will be forfeited.
Cancellations by the Centre
If a program is cancelled by the Centre, refunds will be made in full to all registrants within two weeks of the announcement of the cancellation.
The Centre offers soft holds for programs, a kind of temporary reservation.
Unless there is another request, a soft hold will be kept in place. In the event of another proposal for the same date, the client with a soft hold must put a 20% deposit on the program within 3 days to confirm the program and lift the soft hold. If the client with the soft hold is willing to release the dates, the other client must place a 20% deposit to confirm.
Workshop and meeting room space requires a 20% non-refundable deposit at the time of booking, and the full balance is due upon arrival.
If a booking or program registration is cancelled fewer than 30 days in advance, there is no possibility of refund of the deposit. In exceptional circumstances, if the cancellation is more than 30 days in advance, the Executive Director can invite the guest to make a request to the Centre in writing.
If the number of participants in the program is reduced by more than 2 participants, between 30 days and one week prior to the event, a 50% refund for each participant cancelled applies.
One week prior to the event there will be no refund for a reduced number of participants